The operating system for the modern pediatric clinic.
Zeda unifies patient communication, scheduling, front-desk operations, and practice growth into one AI-native platform, helping clinics deliver exceptional patient experiences, operate more efficiently, and grow.
Value in three ways
Do more without adding headcount
The AI absorbs a large share of front-desk calls around the clock. Matching that 24/7 coverage with human staff would cost roughly 3× today's front-desk labor.
Every call answered, faster
24/7 access and easier booking mean shorter waits and fewer callers lost. A missed call can mean a family lost to another practice.
More patients, more visits
AI voice booking, web self-booking, and word-of-mouth from happy patients convert more patients into booked appointments and revenue.
The phone is where practices quietly lose patients
- Missed calls are lost opportunities. A call that rings out often means a patient books with the practice down the street.
- Hold times frustrate the patients, and long queues push callers to hang up.
- The front desk is overwhelmed by routine scheduling, cancellations, and questions.
- After hours, no one answers, yet that's exactly when working parents call.
How a Nevada pediatric group scaled its front desk with a 24/7 AI teammate
- 3 locations
- Pediatrics
- Nevada
- Office Practicum EMR
The group went live with Zeda's AI phone in May 2026, then switched on real-time AI booking on July 17, 2026. The changes below compare the week before booking launched with the two weeks after.
| Since AI booking launched | Change |
|---|---|
| Staff workload | |
| Calls escalated to staff | −29% |
| Calls answered by staff / day | −24% |
| Call-handling absorbed by the AI / day | 2.7× |
| Patient experience | |
| Median wait after transfer | −24% |
| Un-answered calls | −28% |
| Frustrated callers | −75% |
| Booking impact | |
| Appointments booked, rescheduled & cancelled (over 2 weeks) | 1,116 |
| Appt booking rate | 38% |
The AI now spends more time on calls each day than the entire front-desk team, so a large block of call-handling never lands on staff, and the patients who do reach a person wait less.
One AI-native platform for the whole front desk
Purpose-built for healthcare practices: pediatrics, primary care, and specialty clinics alike.
Frontdesk AI Phone System
Replaces your phone lines. Routing, transfers, voicemail, and callbacks, with every call recorded and searchable.
Frontdesk AI Receptionist
Works with your current phones. Answers 24/7, collects patient info, and books, reschedules, or cancels in your EMR.
Payer Operations AI
Handles calls to insurers: eligibility and benefits checks, prior authorizations, and payer follow-up.
Patient Recruiting with Ads
Suggests ICD-10 and CPT codes from each visit note and checks them before the claim goes out.
Clinic Assistant
See what your front desk didn't get to today. Plus proactive daily reports & alerts on what needs your attention.
- “What needs my attention today?”
- “Find pending callbacks”
- “Were there any unhappy callers?”
Real-time booking, straight into the EMR
Zeda verifies the patient, finds an open slot, books it, and logs it to the dashboard, live.
- 01Caller
- 02AI verifies patient
- 03Finds open slot
- 04Books in EMR
- 05Logs to dashboard
Integrates with Epic · eClinicalWorks · Office Practicum
Add human help when you need it
AI + human operations
Frontdesk AI handles reschedules, cancellations, and insurance checks. Our trained agents take the complex calls, following the same protocol as the AI.
Human staff from Zeda
Front desk, insurance, and billing staff who work in Zeda alongside your team. You see every call and task they handle.
What your team sees, in one place
Live call queue · real-time analytics · appointments log · Action Needed follow-up queue · per-call detail with EMR match & one-click scheduling · recording, transcript & AI summary for every call.
Book online or from the dashboard
The same booking flow works two ways: patients self-book online on your website, and staff book from the staff dashboard, picking the doctor, visit type, and location, searching open EMR slots, and confirming in seconds.